Leadership Skills for the Service Industry Course Overview
6 sessions of 3 hours each
This Course will enable learners to explore and examine current aspects of leadership and management in the context of the service sector environment.
This course also enables learners to gain understanding of leadership and management principles, and to review their potential for a career in management in the service sector. After exploring organisations’ structures and cultures they will learn classical management theories and leadership styles and how these are applied to managing commercial organisations.
In addition to the learners gaining a good understanding of how management theories are practised in today’s industries they will evaluate effective management and leadership skills for the service industries through application and reflection on skills required and applied in a service industry context.