Front Office Operations Management Course Overview
6 sessions of 3 hours each
The Front Office multi-departmental operations of a hotel play a crucial role in the customer experience; they meet and greet guests, check them in, manage their luggage and ensure that they have a comfortable and enjoyable stay. The Front Office is the face of the accommodation sector and has an invaluable role in elevating and enhancing the customer experience and relationship.
The aim of this course is to provide learners with the understanding of how the hotel Front Office is managed and its importance within accommodation services.
This course will explore the Front Office and learners will learn about the day-to-day management of the Front Office. Learners will gain an understanding of what is involved in each phase of the guest experience as well as an understanding of room sales revenue and the importance of yield management in maximising revenue.
On successful completion of this course learners will have developed sufficient knowledge and understanding of what it takes to manage the Front Office.